Companies today realize (or are realizing) that customer service is more than the in-person and over-the-phone help that it once was. Today, your brand has the free tools available to help in “real-time” and prove to your current and future consumers that your customer service rocks and you truly care for each consumer on an [...]
As I entered Island Creek Oyster Bar in Kenmore Square with a girlfriend of mine, I was impressed with the layout, decor, and atmosphere. Then the hostess spoke – and it was all ruined. Just kidding. Actually the two hostesses were delightfully polite and were able to seat us sooner than we expected. We took [...]
Customer service is key to a brand having loyalty by a consumer — at least for me, that’s the case. For example, recently an item I purchased via Amazon was not delivered. My online status said “delivered” but said package was not on my doorstep. I immediately thought “crap! Someone took it!” — “now what?” [...]