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Tag: "Customer Service"

Five Affordable Social Media Analytics Tools for your Brand
[ 0 ] September 8, 2013

Five Affordable Social Media Analytics Tools for your Brand

We all know that social media is not free especially when it comes to community management, creating content, and boosting posts to be promoted (ex.Twitter). Social media analytics are another cost that entails some investment when it comes to your marketing strategy and overall marketing goals. Of course there are always the free tools like Google Analytics and Facebook [...]

How to: Use Twitter for Customer Service
[ 1 ] January 6, 2011

How to: Use Twitter for Customer Service

Companies today realize (or are realizing) that customer service is more than the in-person and over-the-phone help that it once was. Today, your brand has the free tools available to help  in “real-time” and prove to your current and future consumers that your customer service rocks and you truly care for each consumer on an [...]

Repeat: Good Customer Service = Loyalty
[ 2 ] December 16, 2010

Repeat: Good Customer Service = Loyalty

As I entered Island Creek Oyster Bar in Kenmore Square with a girlfriend of mine, I was impressed with the layout, decor, and atmosphere. Then the hostess spoke – and it was all ruined. Just kidding. Actually the two hostesses were delightfully polite and were able to seat us sooner than we expected. We took [...]

Customer service can make or break a brand
[ 4 ] October 1, 2010

Customer service can make or break a brand

Customer service is key to a brand having loyalty by a consumer — at least for me, that’s the case. For example, recently an item I purchased via Amazon was not delivered. My online status said “delivered” but said package was not on my doorstep. I immediately thought “crap! Someone took it!” — “now what?” [...]