Eventbrite demonstrates Social Commerce in action; specifically the Facebook “Like” and the “Tweet” increase ticket purchases, especially when shared after the point of purchase. Between the social networks, Facebook shares led the pack, generating an average of $2.52 while Linkedin shares were worth $0.90, and Tweets just $.0.43. The impact of sharing via email was still strong at $2.34.
People are more likely to post to Facebook after they have purchased a ticket to an event, in order to share with their friends and family what awesome conference, party, or networking event they are planning to attend. In turn, when friends and family see this post shared, they may also purchase a ticket to the same event because if that person is attending, it must be worth checking out.
As seen below: Over the last six months, 40% of sharing through Facebook occurred on the event page (pre-purchase) vs. 60% of sharing which occurred on the order confirmation page (post-purchase).
As seen in the stats above, unfortunately for Twitter, Facebook still overshadows it in reach for sharing by almost four times the amount. Facebook to this day is still a more “social” platform where people show who they are, what they do, and where they like to go. It “mirrors” their real life. Twitter, although enormous as well and still growing, has not been adopted by as many people, just yet. Will this change with the new quirks that are coming out with “liking” something on Facebook? Will people want to “like” something when it will be shown as a “share” versus a harmless “like?” Perhaps. Perhaps not. But for now, Facebook still takes the cake on ROI on event sales and promotion via social media.
This post was originally written by me for Socialnomics.