What’s your Brand’s Digital Refresh

As you wave goodbye to 2016, and January is hitting you right in the planner, your marketing mind is thinking, ok, what is 2017 for my brand? What can I do this year to take my brand further? How can I make a larger impact? How can the brand break through the clutter and demonstrate it’s our year.

First, you start with Data. If you find the time to invest in collecting the right data, and ensure you then in turn take the time to analyze it properly, you’ll find the data as your gold. It’s the ammunition you need to find what is working, and what you need to do more of.

For example for most brands the bread and butter is google analytics, crm, search and social analytics (in addition to any larger media program learnings).

Here are the main areas to ensure you’re looking at the right data (no matter the brand):

SEO and Paid Search:
– Time on Site
– Referral Traffic
– Content engaged with
– Bounce Rate
– Keyword and campaign performance

These are helpful to see how your overall campaigns are performing, which channels are bringing in the most traffic, what people are searching for in regards to your brand, and in turn what times/days your brand receives the most traffic.

CRM:
– open rates
– click through rates
– a/b test on subject lines

It’s best to find your category for benchmarks so you can see if your rates are below or above average and go from there.

Social:
– Engagement Rate
– Best and Worst performing posts (content types per channel)
– Day/time
– Cost per (View, Click, etc)

Each channel will be a little different, but it’s good to look at each separately for social, but also together to see which channels are best for your investment, especially when boosting posts.

With these mandatories, you can see what is working best for your brand across channels. The best part is you’ll probably seen some synergies across channels. For example a certain type of content may resonate well with your consumers no matter where they are. In turn, some types of content may work better on certain channels.

It’s good to evaluate the above every 3 months, and then every 1-2 months thereafter to ensure you’re getting a full yet also recent picture of your brand.

In turn, after you’ve looked at your data, you want to make sure you move fast with it. Once you see something is working well, churn out that content. Get more up on your blog or website for your consumers to engage with.

Another thing to consider as we go into 2017, is the things that matter to consumers. Consumers are searching on their mobile for things that matter to them at that very moment. In moments like this, it is more likely about being both mobile and local. Ensure your product/brand is accessible on a local basis. For example if you have key markets, ensure your product is available to your consumers via online or in store. If it’s only in store, ensure it’s able to be searched online so the consumer knows where to find it. If it’s online, ensure the purchase process is simple and easy. Whether it’s through a third party or your own site, be sure your consumer feels safe with the purchase, and also finds it convenient. So convenient that they can pay through an app or your website in minutes of finding it.

Lastly, don’t forget to be nimble. Be ready to change your tactics, and try new ones. The brands who fall behind are the ones who are unwilling to change and try. Ensure your success by being the ones who do.

This post was originally written for socialnomics. 

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